Q: Why is the touch screen not working?
A: If the touch screen is not working please make sure that the StarBoard software is running on the computer. If it is but the touch screen is still not working, please make sure that the StarBoard projector is on. If you are still having problems, please contact us.
Q: Why is there no display to Needles?
A: If you want to display content through the StarBoard to Needles, please make sure that you have internet connection. If there is a problem displaying content, please contact us.
Q: Why is the projector not working?
A: The first thing to do is to make sure that the projector is plugged in to a power source. Please make sure that it is on. You can press the power button on the projector or use the remote to turn it on. There is also a power switch on the projector. Please make sure the it is on the " | (on)" position instead of the "O (off) " position.
Q: Why am I getting error messages?
A: This can be caused by software problems. Please restart the software to clear any error messages. If this does not resolve the problem and is impeding you to continue, please contact us as soon as possible.
Q: Why is the screen black?
A: Please check to see that the television monitor and polycom are on. If they are both on but nothing is being displayed, please contact our tech support.
Q: Why is the call dropping?
A: This may be due to network errors. Please contact tech support if this occurs.
Q: Why is there no sound?
A: If there is no sound, please make sure that the microphone is not set on the mute setting on both Needles and Blythe sides. If there is still no sound, please contact us.
Q: Input controls?
A: To Do: Find out more about what input controls means...
Q: Why can't I log in?
A: Please make sure that your username and password are correct. If you forgot your username or password, please visit the PVC-Services faculty page and click on the respective link under the User Account Tab. If you are experiencing further problems, please contact our tech support.
Q: I need to further my knowledge about the Bridge. What can I do?
A: Please visit our Bridge Training page and watch the provided videos. For further training, please attend our training sessions or make an appointment with one of the technicians.
Q: My computer is not working. What can I do?
A: Before trying anything else, please restart your computer.
Q: How do I change my password?
A: Take a look at this guide that will help you change your password. Click here: Changing Your Password
Q: Need to undelete emails?
A: We have a guide that will help you undelete emails. Click here: Un-Delete
Q: I sent the wrong email! How do I unsend it?
A: Review this guide that will help you unsend that email. Click here: Un-Send
Q: How do I Create Distribution Lists and Contacts?
A: We have a guide that will help you with that. Click here: Creating Distribution Lists and Contacts
Q: How do I check the availability of a van?
A: We have a document that will teach you how to check the availability of a van. Click here: Got Vans?